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OTDA Home Programs & Services Home Energy Assistance Program
The Home Energy Assistance Program (HEAP) can help eligible New Yorkers heat and cool their homes.
If you are eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off.
Questions regarding the HEAP program should be directed to your HEAP Local District Contact.
HEAP may be able to help you if you heat your home with:
You can apply for Home Energy Assistance Program benefits online, in person, or in writing.
The 2023-2024 Regular HEAP benefit closed April 12, 2024.
Find out if you may be eligible and apply for programs and services.
If you are eligible, you may receive one regular HEAP benefit per program year to help you pay for heating your home.
Eligibility and benefits are based on:
Regular benefits for households that pay directly for heat based on actual usage are paid directly to the vendor that supplies the household's primary source of heat. The participating vendor list can be obtained by accessing the HEAP Participating Vendor List. Select your county of residence, the fuel type you use to heat your home, and pressing “Go”.
Your household may be eligible for a Regular benefit if:
Base Benefit Amount | Living Situation |
---|---|
$21 | Eligible households that live in government subsidized housing or a group home setting with heat included in their rent. |
$45 or $50 | Eligible households who have heating costs included as part of their rent. |
$900 + applicable add-ons | Eligible households whose primary heat is oil, kerosene, or propane and who make direct payments to the vendor for heating costs. |
$635 + applicable add-ons | Eligible households whose primary heat is wood, wood pellets, coal, corn or other deliverable fuel and who make direct payments to the vendor for heating costs. |
$400 + applicable add-ons | Eligible households whose primary heat is electricity or natural gas and who make direct payments based on their household's actual usage to the vendor. |
The amount of the base Regular benefit will be increased by $41 if the household's gross income is in the Tier 1 income range.
Tier I eligibility is based on gross income and household size, on the date of application the household's gross income must be at or below 130% of federal poverty level for the household size; or at least one adult household member must be in receipt of ongoing assistance through Temporary Assistance (TA), Supplemental Nutrition Assistance Program (SNAP) or code A SSI.
The amount of the base Regular benefit will be increased by $35 if the household contains a vulnerable individual (household member who is age 60 or older, under age 6 or permanently disabled).
The 2023-2024 Emergency Benefit closed on July 19, 2024.
The 2023-2024 Second Emergency Benefit closed on July 19, 2024.
If you are eligible, the Emergency HEAP Benefit can help you heat your home if you are in a heat or heat related emergency.
Emergency HEAP benefits and eligibility are based on:
If you have an emergency, you must contact your HEAP Local District Contact for assistance. Assistance cannot be provided through this website.
You may be eligible for an Emergency HEAP benefit if:
Type of Emergency | Amount |
---|---|
Heat Related Domestic (electric service required to operate heating equipment) | $185 |
Natural Gas Heat Only | $400 |
Natural Gas Combined with Heat Related Domestic | $585 |
Electric Heat Combined with Heat Related Domestic | $585 |
Non-utility heating fuel (oil, kerosene, and propane) | $900 |
Non-utility heating fuel (wood, pellets, coal, corn, etc.) | $635 |
If you have an emergency, you must contact your HEAP Local District Contact for assistance. Assistance cannot be provided through this website.
The 2023-2024 Heating Equipment Repair and Replacement benefit opened on October 2, 2023.
If you are a homeowner and eligible, the Heating Equipment Repair and Replacement benefit can help you repair or replace your furnace, boiler and other direct heating equipment necessary to keep your home's primary heating source working.
Benefit amounts are based on the actual cost incurred to repair or replace your furnace, boiler, and/or other essential heating equipment, $4,000 for a repair and $8,000 for a replacement.
You may call your HEAP Local District Contact to apply. An eligibility interview is required for all HERR applications but may be completed with applicants in person or by telephone. Your local district contact will decide if you meet all the eligibility conditions, including the income and resource requirements. The district will provide more information on how to submit the application and required documentation.
Before work is started it must be approved and authorized by a HEAP Local District Contact. Payment is made directly to the vendor after all the work is completed. The participating Heating Equipment Repair vendor list can be obtained by accessing the HEAP Participating Vendor List. Select your county of residence, “Furnace Repair” as the fuel type, and pressing “Go”.
The 2023-2024 HEAP Clean and Tune benefit opened on October 2, 2023.
Eligible households can receive energy efficiency services, which includes the cleaning of primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $500 . No additional HEAP cash benefits are available.
You may be eligible for a benefit if:
Your household eligibility requirements include filing an application with your local department of social services, providing all necessary documentation, and the household must reside in an eligible living situation. The participating Clean and Tune vendor list can be obtained by accessing the HEAP Participating Vendor List. Select your county of residence, “Clean and Tune” as the fuel type, and pressing “Go“.
You may apply for the Clean and Tune benefit with your HEAP Local District Contact.
The 2023-2024 Cooling Assistance Benefit closed on July 19, 2024.
If you are eligible, you may receive one Cooling Assistance benefit per applicant household for the purchase and installation of an air conditioner or a fan to help your home stay cool.
In circumstances where an air conditioner cannot be safely installed, a fan will be provided.
Only one air conditioner or fan, not to exceed $800 with installation for a window, portable air conditioner, or fan and not to exceed $1,000 for an existing wall sleeve unit, will be provided per applicant household. No additional HEAP cash benefits are available.
You may be eligible for a Cooling Assistance HEAP benefit if:
Your household eligibility requirements include filing an application with your local department of social services, providing all necessary documentation, and the household must reside in an eligible living situation.
The participating Heating Ventilation and Air Conditioning (HVAC) vendor list can be obtained by accessing the HEAP Participating Vendor List. Select your county of residence, “Cooling” as the fuel type, and pressing “Go”. It will be your responsibility to maintain the air conditioner. This includes the responsibility to remove, cover, store, and/or reinstall the unit or the installation sleeve after vendor installation.
By Phone:
You may call your HEAP Local District Contact. The district will provide more information on eligibility, the application process, and required documentation.
In person:
You may apply in person at your HEAP Local District Contact
Online:
New York City Residents may apply for the HEAP Cooling Assistance benefit online by visiting ACCESS.NYC.GOV.
Your total household gross monthly income for your household size must be at or below the following guidelines:
Household Size | Maximum Gross Monthly Income |
---|---|
1 | $3,035 |
2 | $3,970 |
3 | $4,904 |
4 | $5,838 |
5 | $6,772 |
6 | $7,706 |
7 | $7,881 |
8 | $8,056 |
9 | $8,231 |
10 | $8,407 |
11 | $8,582 |
12 | $8,890 |
13 | $9,532 |
Each additional | Add $642 |
Questions regarding the HEAP program should be directed to your HEAP Local District Contact or the OTDA Hotline at 1-800-342-3009.
Your total household gross monthly income for your household size must be at or below the following guidelines:
Household Size | Maximum Gross Monthly Income |
---|---|
1 | $3,035 |
2 | $3,970 |
3 | $4,904 |
4 | $5,838 |
5 | $6,772 |
6 | $7,706 |
7 | $7,881 |
8 | $8,056 |
9 | $8,231 |
10 | $8,407 |
11 | $8,582 |
12 | $8,890 |
13 | $9,532 |
Each additional | Add $642 |
Questions regarding the HEAP program should be directed to your HEAP Local District Contact or the OTDA Hotline at 1-800-342-3009.